We endeavour to post out your goods the next working day they are ordered; however in busy periods this can take a little longer. On occasion we may post out items from the same order separately; this is performed at our discretion and at no additional carriage charge to you.
Postage costs are detailed below; we reserve the right to amend these costs for large or bulky items. If there is to be additional charges you will be contacted by a member of staff by telephone or email to discuss the options. Please email or phone us before placing your order if you are concerned about this.
Smaller items are posted Royal Mail and usually take 2-5 days from point of order to arrival. Please note this can take longer during busy periods up to a maximum of 14 days. The length of time taken to deliver by Royal Mail is beyond our control.
Large, heavy or multiple items are delivered by our chosen courier. We use a 24 hour service as standard and if you are unable to receive your parcel a card will be posted through your letterbox or a text/email will be sent to advise on redelivery.
Standard UK delivery is £5.00
UK orders over £75 receive free delivery
UK next business day delivery is £9.50 (available to all of UK, excluding Highlands and Islands) *Please note we can only offer next day delivery on orders placed by 12 noon.
UK non-mainland delivery is £9.50
If you have any questions regarding this Delivery Policy please email office@toddofkendal.co.uk. This Delivery Policy forms part of our Terms and Conditions; if you do not agree with our Delivery Policy then please do not purchase from our site.
Returns Policy
Please check the condition of your parcel on delivery prior to signing for acceptance. In the event that goods are missing or damaged on arrival please specify against your signature/acceptance and inform us immediately, within 3 working days, otherwise no claim can be considered. Refunds or exchanges are made in accordance with the Consumer Protection (Distance Selling) Regulations 2000. Under this regulation you have 7 days from the day following receipt of your goods to return them, even if you simply change your mind about your purchase. If you wish to return an item you do so at your own expense (unless the item is faulty); the item must be unused and in its original condition (including all tags still attached). This does not affect your statutory rights.
The following is a quick guide to our returns policy:
You have 28 days to return a non-sale item to us; items must be in their original packaging, unworn, not damaged with all tags still attached. A full refund or exchange will be given.
You have 14 days to return a sale item to us for a full refund; after this no refund can be given.
If an item is faulty on arrival you have 7 days in which to contact us for a full refund or exchange. If an item is faulty you will be reimbursed your postage back to us. Items deemed faulty after this period will be dealt with on a case by case basis in consultation with manufacturers.
If a parcel looks damaged on arrival do not sign/accept for it; instead refuse the parcel as damaged during posting.
We offer an extended period of returns at Christmas for goods purchased as Christmas presents. Last return date for Christmas presents is January 14th. (Goods purchased from November 1st.)
If you wish to return an item after these periods you must seek authorisation in writing by email. You will be refunded the full value of the goods purchased. If your original order qualified for free delivery (value over £75) but the returned item brings the value of your order below £75. a carriage charge of £5. will be deducted from your refund.
How do I return an item?
Once you are satisfied you are returning an item within the terms of our Returns Policy please send the item(s) back to us at the address below.
You must make your own arrangements to return goods to us and all postage costs are to be covered by you unless the goods are deemed faulty. We recommend that you obtain proof of postage as Todds of Kendal cannot be held responsible for any items lost during transit back to us. Customers requiring an exchange will not be charged for the replacement item to be sent out once we have received the original item back. If the sizing is still incorrect and a further exchange is required standard carriage charges will apply.
If you have any concerns regarding returning an item to us please email office@toddsofkendal Returns Department
Please include in the parcel a copy of your sales receipt showing your name, address and order number to help us process your refund more efficiently.
Todds of Kendal
Bridle Nook
Mintsfeet Road North
Kendal
Cumbria
LA9 6LZ
Goods returned under complaint will not be accepted unless clean and dry. Health & Safety Act 1972.
This Returns Policy forms part of our Terms and Conditions; if you do not agree with our Returns Policy then please do not purchase from our site.