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Todds of Kendal Returns Policy

Returns Policy

Please check the condition of your parcel on delivery prior to signing for acceptance. In the event that goods are missing or damaged on arrival please specify against your signature/acceptance and inform us immediately, within 3 working days, otherwise no claim can be considered. Refunds or exchanges are made in accordance with the Consumer Protection (Distance Selling) Regulations 2000. Under this regulation you have 7 days from the day following receipt of your goods to return them, even if you simply change your mind about your purchase. If you wish to return an item you do so at your own expense (unless the item is faulty); the item must be unused and in its original condition (including all tags still attached). This does not affect your statutory rights.

The following is a quick guide to our returns policy:

You have 28 days to return a non-sale item to us; items must be in their original packaging, unworn, not damaged with all tags still attached. A full refund or exchange will be given.

You have 14 days to return a sale item to us for a full refund; after this no refund can be given.

If an item is faulty on arrival you have 7 days in which to contact us for a full refund or exchange. If an item is faulty you will be reimbursed your postage back to us. Items deemed faulty after this period will be dealt with on a case by case basis in consultation with manufacturers.

If a parcel looks damaged on arrival do not sign/accept for it; instead refuse the parcel as damaged during posting.

We offer an extended period of returns at Christmas for goods purchased as Christmas presents. Last return date for Christmas presents is January 14th. (Goods purchased from November 1st.)

If you wish to return an item after these periods you must seek authorisation in writing by email. You will be refunded the full value of the goods purchased. If your original order qualified for free delivery (value over £75) but the returned item brings the value of your order below £75 a carriage charge of £4.95 will be deducted from your refund.

How do I return an item?

Once you are satisfied you are returning an item within the terms of our Returns Policy please get in touch with us first to discuss options and send the item(s) back to us at the address below.

You must make your own arrangements to return goods to us and all postage costs are to be covered by you unless the goods are deemed faulty. We recommend that you obtain proof of postage as Todds of Kendal cannot be held responsible for any items lost during transit back to us. Customers requiring an exchange will not be charged for the replacement item to be sent out once we have received the original item back. If the sizing is still incorrect and a further exchange is required standard carriage charges will apply.

If you have any concerns regarding returning an item to us please email office@toddsofkendal Returns Department

Todds of Kendal

Bridle Nook

Mintsfeet Road North




Goods returned under complaint will not be accepted unless clean and dry. Health & Safety Act 1972.

This Returns Policy forms part of our Terms and Conditions; if you do not agree with our Returns Policy then please do not purchase from our site.